Terms of Service

The service

Doft eSIM sells prepaid eSIM profiles with mobile data for travel in the destinations listed in our catalogue. Connectivity is provided over the networks of licensed local mobile operators via our wholesale partners. Plans are data-only unless explicitly stated otherwise; they do not include a phone number, calls or SMS.

Device compatibility

eSIM requires an eSIM-capable, carrier-unlocked device. It is your responsibility to confirm your device supports eSIM and is not locked before purchasing — dial *#06# and look for an EID, or check our compatibility FAQ. Orders that cannot be used because the device is locked or not eSIM-capable are not a provisioning failure on our side.

Orders and payment

Prices are shown at checkout in USD (or your local currency where offered) and may include taxes depending on your jurisdiction. Payment is processed by Stripe on the web and by Apple/Google for in-app purchases. Your order is accepted when we deliver the eSIM or a purchase confirmation to your email or app account.

Delivery and activation

Delivery is electronic and instant: after successful payment we issue your eSIM and email you the QR code and manual activation details, and make them available in the app. The plan's validity period starts when the eSIM first connects to a supported network at the destination (unless the plan description says otherwise). Plans expire at the end of their validity period; unused data is not carried over.

Refunds

Because eSIM data plans are delivered instantly and can be consumed immediately, the following refund policy applies:

• Failed provisioning — if we cannot issue a working eSIM for your order, you receive a full refund.
• Not installed — if your eSIM has never been installed and the plan has not started, contact us within 30 days of purchase and we will refund or exchange it.
• Installed / activated — once the eSIM has been installed and has connected to a network, the plan is non-refundable, including where coverage or speed at a specific location did not meet your expectations.

To request a refund, email support+esim@doft.com with your order ID.

Acceptable use

You agree to use the service lawfully and in compliance with the regulations of the country you are visiting. You must not resell Doft eSIM plans, use them for machine-to-machine or continuous commercial routing, send spam, or engage in fraud or network abuse. We may suspend service that violates these Terms or that carriers flag as abusive.

Service limitations

Mobile coverage, speed and network technology (4G/5G) depend on the local carriers at your location and are outside our control. Fair-use policies of local networks may apply. The service is provided "as is"; we do not guarantee uninterrupted or error-free connectivity.

Liability

To the maximum extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential damages, including missed communications, lost business, or costs of substitute connectivity.

Changes to the service and terms

We may update the catalogue, prices and these Terms at any time. Changes apply to new orders. If we make material changes to these Terms, we will post the new version on esim.doft.com with an updated date.

Contact

Doft eSIM support: support+esim@doft.com (24/7). Website: https://esim.doft.com/